In addition to safety, two of our most important responsibilities are accurate billing and outage management. This survey, which will take about 6-8 minutes, is designed to capture your feedback as it relates to these two topics.

We are developing a comprehensive capital and operational investment planning project which is an important component for our Cost of Service application Cost of Service application going to the Ontario Energy Board (OEB).

We’ve partnered with UtilityPULSE to collect and analyze the data, who will ensure individual responses remain confidential.

We’ll use the feedback provided by customers to adjust policies and capital investments to help ensure any price increase is kept to a low level. We appreciate hearing from you, and thank you in advance for your participation!


Sincerely,

Jennifer Rose

Regional Manager

Algoma Power



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